Best Practices: Account Check Up Guide
By: Newz Group Staff
Ready or not, the new year is upon us, and one of the best parts about a new year is that it serves as a fresh start and a chance to start over. You could achieve this by making a New Year’s resolution to better your life, like taking up running or committing to organizing your emails in a timely matter, but that takes effort. An easy way to achieve a fresh start is to do a quick check up of your Newz Group account. It is important to do an account check up a couple of times per year to ensure that things like keywords, result recipients, geographic locations, and more are up to date. This ensures that you are receiving the news articles that matter to you in these fast-changing times. It is extremely important to do an occasional account check up if you monitor staff member and leadership names, incentive names, or events, since these can change quite often.
There are two easy ways you can review the information on your account. The first is to email the Newz Group team at firstname.lastname@example.org. Include some information on what you want to check up on (keywords, recipient emails, billing information, etc.), and a team member will follow up with you. You can also fill out a contact form here, if you prefer.
However, if you are the ‘Do-it-Yourself’ type, you can perform your own partial account check up in the new and improved client portal, Newz Room. It only takes a few moments, and you can do your own account review and request changes 24 hours a day/7 days a week! Check out the step-by-step guide below.
How to perform your own account check up in the Newz Room:
Reviewing Email Recipients:
The Account Settings page will load and display. There are three tabs you need to view to perform an account check up: Profile, Internet Monitoring, and Print Monitoring.
The first page that will open is the Profile overview. On the left side of the screen, you will see what email addresses are current recipients of the daily monitoring results and reports emails Newz Group sends out. You can review these and let our team know of necessary changes.
Changing Internet Monitoring Keywords:
If you click the button along the Account Settings menu that reads ‘Internet Monitoring,’ you will be able to view and request keyword changes in the interface. You will only be able to see any keywords on this screen if you currently have active online news and social media monitoring through the Newz Room platform.
If you do have active online and social media monitoring through the Newz Room, your current keywords will be listed on the left-hand side of the screen. On the right-hand side of the screen, you can fill out and submit the form to request changes to your keywords.
To request keyword changes: type the needed keyword changes in the ‘Request Keyword’ field, then enter your email address, and click on the blue ‘Send’ button. This message will go directly to the Newz Group team; someone will reach out to you if there are any questions, and then send a confirmation that keyword changes have been made.
Changing Print Keywords:
If you click the button along the Account Settings menu that reads ‘Print Monitoring,’ you will be able to both view and request keyword changes. Your current keywords will be listed on the left side of the screen. On the right side of the screen you can fill in the form to request changes to your keywords.
To request keyword changes: type the needed keyword changes in the ‘Request Keyword’ field, then enter your email address, and click on the blue ‘Send’ button. You will receive an email to confirm your keyword update once the changes have been implemented.
DIY Account Review Pro Tips:
When sending your keyword phrasing, you do not need to worry about getting the format correct. The Newz Group team will take care of that on the back end; just send us the words you need monitored and any omissions you might have for your account.
You can have as many daily email recipients as you would like, however, with the clipboard feature in the Newz Room you can create custom clip emails and send them out. You can add mailing lists for sending emails from the Newz Room portal in the ‘Newsletter Settings’ tab of the application. Additionally, there is no additional charge for adding or changing keywords; however, generally speaking, more keywords incur more clips.
It takes just a few moments to make sure that your keywords and recipients are up to date, and it helps ensure that you are seeing all of the news that is important to you.
Celebrating its 25th year, Newz Group provides state press associations with publisher support and archiving services alongside the most comprehensive newspaper monitoring in the greater Midwest. Newz Group is the primary media monitoring source for over 1/3 of American newspapers. For more information visit: www.newzgroup.com